Support FAQs
How do I Email in an image?
After installing your microscope software. Your microscope software will guide you through sending an image. Send images to test@eggzamin.com
Do I need to be an Eggzamin customer to use the Online Identification?
Yes. The Eggzamin equipment and test procedure ensures that we are getting the best possible image for analysis.
My microscope wont turn on?
Be sure that the electrical adapter is plugged in all the way to the microscope and the outlet. Also, be sure to check the “intensity knob” (see components guide). The intensity knob is a sort of dimmer switch for the microscope light. When the intensity knob is all the way down the light will appear off and make you microscope appear off.
I can’t get my software to load?
It’s important to follow the install instructions carefully.
1. Connect the USB to the microscope and your computer
2. Insert the software into your disk drive and download in order the following:
3. Install the Driver – if you are unsure what your computer is running… click here
***you will need to click through the warning boxes***
4. Install the Software
5. Install the video Codec
6. Open the User Manual – this will walk you through using the software
My pipette gets clogged when I’m trying to load the slide?
You can use the tweezers to remove the plug or tap it on the side of the cup to remove the plug.
I’m having a hard time getting the fluid in the slide?
It helps to have the slide flat when filling. If you are conducting multiple samples and there continues to be an air bubble, you may want to use a gentle pipe cleaner or let it dry between tests, or use a hair dryer on a cool setting to blow out the excess liquid in the chamber.
How often should I test?
Parasites know when weather conditions are ideal to exit the body and have the best chance for survival. Spring and fall are peak seasons. But this really depends on your region.If you don’t see eggs in the sample it may mean that the adult worms are not shedding eggs at that time and within a week or two testing again will show an infestation. Therefore, regular testing is suggested.
I can’t see anything through my eyepiece (aperture) Your kit comes with a 10x eyepiece. Remove the eyepiece cover and put the eye piece in it’s place. Also check to make sure that your microscope is on and the intensity knob is open (see components guide).
